Frequently Asked Questions

Vitessa Vault is an independent Safe Deposit Centre located in Oakwood, North London, close to Hertfordshire. We provide high-security storage solutions including safety deposit boxes, large safes and secure document storage, all protected by day and night on-site security guards, advanced biometric access systems and our Grade 9 vault.

Unlike traditional bank safe deposit boxes, every Vitessa Vault safety deposit box includes £50,000 complimentary insurance, with the option to increase cover up to £500,000. Clients also benefit from extended access hours and a personalised private service. Our facility is purpose-built for security, with a Grade 9 vault, day and night on-site security personnel, biometric access controls and Secured by Design accreditation. Banks typically do not insure box contents and are often limited by restricted access and impersonal service models.

Vitessa Vault is located in the London Borough of Enfield, in Oakwood, North London, directly beside Oakwood Underground Station on the Piccadilly Line. We offer CCTV monitored parking in front of our premises. We are positioned on the border of Hertfordshire, with excellent road links via the M25 and A406 North Circular, providing easy access from London, Enfield, Hertfordshire, Barnet, Southgate, Cockfosters and surrounding areas. Address: 179-181 Bramley Road, Oakwood, London, N14 4XA.

Vitessa Vault is the first and only safe deposit centre to achieve Gold Accreditation from the Metropolitan Police. Security is central to everything we do. Our Grade 9 high-security vault is housed within a former NatWest bank branch and has been further reinforced with concrete and steel. Security measures include day and night on-site security guards, 24/7 monitored alarms, CCTV surveillance and biometric access controls.

Access is strictly controlled and requires biometric verification of the client. Only clients can access their safety deposit boxes using their personal keys. Vitessa Vault has no access whatsoever to any client's box.

If you lose your key, contact us immediately so we can secure your account and prevent access. We do not keep spare copies of customer keys. If one key is lost, a replacement lock is £250 per lock, including two new keys. If both keys are lost, a customer-requested lock drill is £450 per lock Monday to Friday, including a new lock and keys, subject to engineer availability. Failure to attend a scheduled drill-out or provide at least 24 hours' notice of cancellation will incur a £160 fee. Other additional charges, including non-payment drilling, correspondence, probate and Power of Attorney costs, are listed in full on our Insurance & Valuation page.

Every Vitessa Vault safety deposit box includes £50,000 of complimentary insurance cover per year, provided in accordance with our Terms and Conditions. Cover can be increased up to £500,000 per safety deposit box, subject to underwriting.

You can access your safety deposit box during our operating hours, seven days a week, with free unlimited visits included. Access is not available outside business hours. The vault is secured and automatically locked when the facility is closed.

Yes. Every safe deposit box at Vitessa Vault includes GBP 50,000 of complimentary insurance cover per year, provided in accordance with our Terms and Conditions. Cover applies from the point your safe deposit box rental begins and is arranged specifically for items stored within our secure vault environment. Cover can be increased up to GBP 500,000 per safe deposit box, subject to underwriting.

Yes. We can arrange professional valuations through qualified gemologists and registered valuers for gold, jewellery, diamonds, coins, stamps and other valuables. Discounted rates are available for account holders. We do this in partnership with Prestige Valuations of Hatton Garden. A valuer can be booked to carry out the valuation from your home or from our secure premises, depending on your preference.

We recommend comprehensive All Risk insurance designed specifically for safe deposit box contents. Cover is available up to GBP 500,000 per safe deposit box, subject to underwriting. Our team can guide you through available options so your level of cover reflects the value of your stored items. For higher-value holdings, we strongly recommend keeping up-to-date inventories and professional valuations.

Large safes are individually alarmed storage units suitable for high-volume storage, family sharing or business use. Each has individual alarm systems with external monitoring and response support. A GBP 300 refundable key deposit is required.

Our document safe storage service uses custom-made protective bags that are waterproof, tamper-proof and fire-resistant up to 2000 degrees. Pricing starts at GBP 299 for three years or GBP 450 for five years, including protective materials.

Safe deposit boxes are ideal for jewellery, documents and smaller valuables. Large safes are suitable for large collections, family storage or business needs. Document storage is specialised protection for important papers and records.

Contact our centre directly to discuss your storage needs, check availability or arrange a consultation. Our experienced team can help you choose the right storage solution. Call us on 0203 8131570 or email info@vitessavault.co.uk.

Yes. Prospective clients can view our reception area and learn about our security measures. Full vault tours are not provided for security reasons.